Frequently Asked Questions
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
What currency are your prices listed in?
All prices are shown and processed in U.S. Dollars (USD), including VAT unless otherwise stated.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. No hidden delivery or handling fees apply.
How long does delivery take?
Orders are processed within 1–3 business days, followed by 5–7 business days for delivery. Total estimated delivery time is 6–10 business days.
Will I receive tracking information for my order?
Yes. Once your order ships, you’ll receive an email with tracking details. You can also track your order through the “Track My Order” page on our website.
What is your return and refund policy?
You have 30 days from the date of delivery to request a return. Returned items must be unused and in their original condition. Refunds are processed within 5–7 business days after inspection.
Who pays for return shipping?
If the item is defective, damaged, or incorrect, we will cover return shipping. For all other returns, the customer is responsible for the shipping cost.
What should I do if I receive a damaged or incorrect product?
Please contact our customer service within 5 days of receiving the item and include photos or videos of the issue. We’ll arrange a replacement or refund.
How secure is my payment?
All payments are encrypted and processed by certified third-party providers that comply with industry standards in Australia. Your data is always safe with us.
How can I contact customer service?
You can reach us at info@milliarts.com or call us at +31626265046.
Our support hours are:
Monday to Friday: 8:00am – 5:00pm
Saturday: 12:00pm – 5:00pm
Sunday: Closed